Refund and Exchange Policy

- Substitution and retrieval right guaranteed to all our customers and includes all products we offer on our store.

- All products offered on our store can be exchanged and retrieved in accordance with the terms and conditions set forth in this paper.

- Return or replacement can be made if the product is in the same original condition as the purchase and is covered in the original cover.

- Refund within three (3) days and replacement within seven (7) days from the date of purchase.

- Please contact us via the contact us page or via our telephone numbers to request returns or exchanges.

- Please photograph the product and send it with city identification, address and order number to be replaced by another product in case the product is corrupt or has a specific defect, or is not used as agreed.

- The amount is fully refunded to the customer in case the product you came up with is completely different with the product description on the product page of our site.

- We are not responsible for any expectations of the use of products by the customer that we do not mention on the product page of our site.

- 30% discount or value not less than AED 25 if the customer does not want the product and has no defect or any significant problem.